Privacy Policy
Introduction
Optimum Service ( Our Company), a division of Seventy One Group Ltd, understands that your privacy is important to you and that you care about how your personal data is used and shared online. We are committed to safeguarding the privacy of our customers and website users. We do not collect personal data about you unless you use our service or make an enquiry either online or over the telephone. Any personal data we do collect will only be used in accordance with the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use or our service or an enquiry. If you do not accept and agree with this Privacy Policy, you must stop using our website or service immediately.
Coverage
This Privacy Policy covers usage of our services or enquiry form only. Our website may have links to other sites which we do not have control over. Please check the privacy policy of these websites before entering data.
What data do we collect?
When you use our service or make an enquiry on our website or via the telephone we will collect some or all of the information listed below in order for us to fulfil your request or answer your enquiry.
Title and name
Business name
Address details and any invoice address, if different, and postcode
Mobile and landline numbers and email address
Appliance information and purchase information
Any special instructions to enable us to carry out our service such as directions
Marketing analysis response
How do we use your personal data?
We will use your personal data to allow us to complete the work you have requested. We will retain your data for up to 20 years. This term is based on the possible life expectancy of the products which we service or sell. We may try to contact you to advise of any product updates that we may become aware of.
We may need to pass your personal data to
– Our service engineers employed by us to carry out your requested work.
– Our suppliers, work provider or their agents or manufacturers to arrange the service requested and obtain spare parts.
– Insurance companies or their agents if you have expressed an interest or purchased an extended warranty
With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email and/or telephone and/or text message and/or with information, news and offers on our products and/or services either directly by ourselves or our agents or work providers.
Your rights
As a data subject, you have the following rights under the current GDPR, which we will uphold
– The right to withdraw consent
– The right to be informed about our collection and usage of your personal data
– The right of access to the personal data that we hold
– The right to rectification if any personal data we hold about you is inaccurate or incomplete
– The right to be forgotten
– The right to restrict the processing of your data
– The right to object to processing of your data
– The right to data portability
– the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
Should you wish to exercise any of the above rights, please contact us on 01444 451551, email service@optimumservice.co.uk or by post at Optimum, Unit H3 Burrell Road, Haywards Heath, West Sussex RH16 1TW
Cookies
Cookies are tiny text files that are stored on your computer in order to identify you and any orders in your shopping basket as you move about the site. All ecommerce websites use cookies in this way as it is the safest means of maintaining a link whilst you move from page to page. The cookie does not contain details of your order; only a unique number that is used to make the link between you, your order and the information you have provided to this website, ensuring that it is kept separate and secure from other users. The creation of a cookie on your computer does NOT give us access to other information on your computer. The use of cookies will enhance your experience of the website.
Security
Any information given may on occasions be emailed back to you and related parts of our business as details previously using standard smtp email protocols. These messages, like all other normal day-to-day emails, could possibly be read by those with the right level of technical skill and ability.
Please be assured that any credit card information used as payment for our service is only ever transmitted direct to our payment gateway provider (SagePay) in SSL encrypted protocol, and is never passed through or stored on our own servers
In addition to the disclosures reasonably necessary for the purposes elsewhere in this privacy policy, we may disclose information about you to the extent that we are required to do so by law, in connection with any legal proceedings or prospective legal proceedings, in order to establish, exercise or defend our legal rights (including information to others for the purpose of fraud prevention and reducing credit card risk) and to our agents and subcontractors to provide you with the service requested.
We will update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
